Pemetaan Loyalitas Karyawan Pada Bank Syariah Indonesia (BSI) Tenggarong

Penulis

  • Iskandar Iskandar Universitas Kutai Kartanegara
  • Johansyah Johansyah Universitas Kutai Kartanegara
  • Eti Indrianti Universitas Kutai Kartanegara

DOI:

https://doi.org/10.53640/jemi.v23i1.1339

Kata Kunci:

Employee Loyalty, Obedience, , Responsibility, Dedication, Integrity, Devotion,, and Internal Service Quality

Abstrak

Abstract:

The purpose of this study was to find out and examine how high the level of compliance, responsibility, dedication, integrity, dedication and internal service quality at work in Bank Syariah Indonesia (BSI) Tenggarong employee loyalty and examine the mapping of Bank Syariah Indonesia (BSI) Tenggarong Employee Loyalty. The population in this study was taken from the number of employees at Bank Syariah Indonesia (BSI) Tenggarong, which totaled 33 people. With a population of employees below 100, the number of samples that the researcher will use is the same as the population, namely 33 people. In conducting research the method used by researchers is a census, in which the sample is taken as a whole without exception. The results of the study show that Bank Syariah Indonesia (BSI) Tenggarong employee loyalty as measured by the six indicators yields the fact that the responsibility indicator has the highest value, followed sequentially by compliance indicators, integrity indicators, internal service quality indicators, dedication indicators and service indicators. lowest. The results of the mapping show that the responsibility indicator is the highest value in the employee loyalty study at Bank Syariah Indonesia (BSI) Tenggarong. this proves that employees have the desire to complete the tasks assigned correctly. Meanwhile, the result of the dedication indicator is the lowest value in the research on employee loyalty at Bank Syariah Indonesia (BSI) Tenggarong. this proves that the low level of employees giving thoughts to Bank Syariah Indonesia (BSI) Tenggarong.

Unduhan

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Diterbitkan

2023-11-04

Cara Mengutip

Iskandar, I., Johansyah, J., & Indrianti, E. (2023). Pemetaan Loyalitas Karyawan Pada Bank Syariah Indonesia (BSI) Tenggarong. JEMI Is Managed and Published by the Management Study Program, Faculty of Economics and Business, Kutai Kartanegara University. Institutional Legality Is Reflected in the ISSN Number: 1411-9560 Published by LIPI in 2003 As a Manifestation of the Commitment of the Journal of Economics and Management to the Demands of Scientific Culture. Submit Your Best Paper to Be Published With the Indonesian Journal of Economics and Management. Authors Who Wish to Submit Articles to the Journal of Management Economics, Must Comply With the Writing Guidelines. If the Submitted Article Does Not Comply With the Writing Guidelines or Is Written in a Different Format, It Will Be REJECTED by the Editor before Further Review. Editors Only Accept Articles That Meet the Specified Format. Articles Written in Indonesian., 23(1), 56–66. https://doi.org/10.53640/jemi.v23i1.1339

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