Analisis Total Quality Service Terhadap Kepuasan Mahasiswa Universitas Kutai Kartanegara Tenggarong

Abstrak

This research do analysis of the relationship among Tangibles Service Quality(X1), Reliability (X2),
Responsiveness (X3) Assurance (X4), Empaty (X5) with satisfaction (Y) students in University of Kutai
Kartanegara. The research object is treated to the University of Kutai Kartanegara with all of
students from the whole faculties in University of Kutai kartanegara as respondents. According to
analysis result which is done, It’s gotten the regression equation Y=4,334 - 0,097X1 - 0,022X1X2 - 0,195X3 - 0,132X4 + 0,258X5