Analisis Indeks Kepuasan Masyarakat Terhadap Kualitas Pelayanan Pada Badan Pengelolaan Keuangan Dan Aset Daerah Kabupaten Kutai Kartanegara

Penulis

  • Sugeng Raharjo
  • Heru Suprapto

DOI:

https://doi.org/10.53640/jemi.v17i1.413

Abstrak

This research was conducted at the Regional Finance and Asset Management Agency of Kutai Kartanegara Regency. This study aims to measure the level of public satisfaction with services that have been done by BPKAD Kukar. To measure the level of satisfaction is used Public Satisfaction Index as listed in the Ministerial Regulation No.16 of 2014. This study used 43 respondents consisting of various elements of both community organizations, business, and government. From the results of the study showed that the value of the Satisfaction Index showed good condition or with score average of 2.91 with 4 scale or equal to 69,69 with 100 scale. The value of IKM and IKM Conversion Intervals indicates that the Quality of Service in BPKAD falls into Category B with Good Service Unit Performance indicating that the quality of BPKAD Kukar service is in good category

Keywords : Index of Public Satisfaction, Service

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Diterbitkan

2017-06-26

Cara Mengutip

Raharjo, S., & Suprapto, H. (2017). Analisis Indeks Kepuasan Masyarakat Terhadap Kualitas Pelayanan Pada Badan Pengelolaan Keuangan Dan Aset Daerah Kabupaten Kutai Kartanegara. JEMI Is Managed and Published by the Management Study Program, Faculty of Economics and Business, Kutai Kartanegara University. Institutional Legality Is Reflected in the ISSN Number: 1411-9560 Published by LIPI in 2003 As a Manifestation of the Commitment of the Journal of Economics and Management to the Demands of Scientific Culture. Submit Your Best Paper to Be Published With the Indonesian Journal of Economics and Management. Authors Who Wish to Submit Articles to the Journal of Management Economics, Must Comply With the Writing Guidelines. If the Submitted Article Does Not Comply With the Writing Guidelines or Is Written in a Different Format, It Will Be REJECTED by the Editor before Further Review. Editors Only Accept Articles That Meet the Specified Format. Articles Written in Indonesian., 17(1). https://doi.org/10.53640/jemi.v17i1.413

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