Analisis Total Quality Service Terhadap Kepuasan Mahasiswa Universitas Kutai Kartanegara Tenggarong
DOI:
https://doi.org/10.53640/jemi.v2008i3.1063Keywords:
: Kualitas Layanan (service quality) dan Kepuasan (Satisfaction)Abstract
This research do analysis of the relationship among Tangibles Service Quality(X1), Reliability (X2),
Responsiveness (X3) Assurance (X4), Empaty (X5) with satisfaction (Y) students in University of Kutai
Kartanegara. The research object is treated to the University of Kutai Kartanegara with all of
students from the whole faculties in University of Kutai kartanegara as respondents. According to
analysis result which is done, It’s gotten the regression equation Y=4,334 - 0,097X1 - 0,022X1X2 - 0,195X3 - 0,132X4 + 0,258X5
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Published
2022-07-13
How to Cite
Johansyah, J. (2022). Analisis Total Quality Service Terhadap Kepuasan Mahasiswa Universitas Kutai Kartanegara Tenggarong. Jurnal Ekonomi &Amp; Manajemen Indonesia, 2008(3). https://doi.org/10.53640/jemi.v2008i3.1063
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Copyright (c) 2022 Johansyah Johansyah
This work is licensed under a Creative Commons Attribution 4.0 International License.
