PALINGGI, Y. .; SABRAN, S.; HAMJI, H. Analisis Kepuasan Pelanggan Dengan Importance Performance Analysis (IPA). Jurnal Ekonomi & Manajemen Indonesia, [S. l.], v. 23, n. 1, p. 67–77, 2023. DOI: 10.53640/jemi.v23i1.1342. Disponível em: https://ejurnal.unikarta.ac.id/index.php/jemi/article/view/1342. Acesso em: 16 jun. 2024.