TY - JOUR AU - Meiriana, Yuyun PY - 2019/11/30 Y2 - 2024/03/28 TI - Analisis Tingkat Kepuasan Konsumen Terhadap Pelayanan PT Perintis Perlindungan Instalasi Listrik Nasional (PPILN) Area Berau JF - Jurnal Ekonomi & Manajemen Indonesia JA - JEMI VL - 19 IS - 2 SE - Articles DO - 10.53640/jemi.v19i2.688 UR - https://ejurnal.unikarta.ac.id/index.php/jemi/article/view/688 SP - AB - <p>Abstract:</p><p>This study has objective to determine the level of customer satisfaction to the public ppiln pt berau area in terms of service quality dimensions consisting reliability, responsiveness assurance emphaty, and tangible. Took samples from 100 were taken proportionally sampling method purposive random sampling. While a test hypotheses using the chi square, the t-test and analysis using importance-performance analysis.</p><p>Keywords: Consumen Satisfaction, Service</p> ER -