Analisis Total Quality Service Terhadap Kepuasan Mahasiswa Universitas Kutai Kartanegara Tenggarong

Authors

  • Johansyah Johansyah

DOI:

https://doi.org/10.53640/jemi.v8i3.100

Abstract

This research do analysis of the relationship among Tangibles Service Quality(X1), Reliability (X2), Responsiveness (X3) Assurance (X4), Empaty (X5) with satisfaction (Y) students in University of Kutai Kartanegara. The research object is treated to the University of Kutai Kartanegara with all of students from the whole faculties in University of Kutai kartanegara as respondents. According to analysis result which is done, Its gotten the regression equation Y=4,334 - 0,097X1 - 0,022X1X2 - 0,195X3 - 0,132X4 + 0,258X5

Key Word : Kualitas Layanan (service quality) dan Kepuasan (Satisfaction)

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Published

2016-09-06

How to Cite

Johansyah, J. (2016). Analisis Total Quality Service Terhadap Kepuasan Mahasiswa Universitas Kutai Kartanegara Tenggarong. Jurnal Ekonomi &Amp; Manajemen Indonesia, 8(3). https://doi.org/10.53640/jemi.v8i3.100

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Articles